Information about your right of withdrawal, returns and complaints
Seller
CALVERTON sp. z o.o. | ul. Lwowska 51, lok. 409, 22-100 Chełm, Poland | info@fightora.de
30-Day Return Policy
As a consumer, you may return your order within 30 days of receiving the goods.
The return period generally begins on the day you, or a person designated by you who is not the carrier, receives the goods. If multiple items from one order are delivered separately, the return period begins when the last item is received.
Request a Return
To request a return, please clearly inform us of your decision to return the goods.
You can use the “Cancel contract” function available on our website or contact us by email at info@fightora.de.
If you use the online function, you will receive an electronic confirmation that we have received your request.
Returning Your Order
Once you have requested a return, please send the goods back within the 30-day return period to the following return address:
CALVERTON sp. z o.o.
Pola Karolińskie 4
02-414 Warsaw
Poland
To meet the return deadline, it is sufficient to send the goods before the 30-day return period expires.
For standard returns, the customer is responsible for the direct cost of returning the goods.
If you have received an incorrect, damaged or defective item, please contact us at info@fightora.de before returning it. Your statutory rights regarding defective goods remain unaffected.
Condition of Returned Goods
You may unpack and inspect the goods to the same extent as you would be able to in a physical store.
For boxing gloves, protective equipment, clothing, kimonos and similar products, you may carefully check the size, fit and condition.
If a product has been used beyond what is necessary to inspect it, any resulting loss in value may be taken into account in accordance with applicable law.
Where possible, please return the goods complete and carefully packaged. However, the original packaging is not required for a return.
Hygiene Products
Sealed goods that are not suitable for return for health protection or hygiene reasons may be excluded from returns if the relevant seal has been removed after delivery.
This may apply in particular to hygienically sealed products such as mouthguards.
Refunds
Following a valid return, we will refund the payments you have made in accordance with applicable law.
If you return your entire order, we will also refund the cost of the least expensive standard delivery option offered by us. Any additional costs resulting from your choice of a more expensive delivery method will not be refunded.
Refunds will generally be made using the same payment method used for the original order.
We may withhold the refund until we have received the returned goods or until you provide proof that you have sent them back, whichever occurs first.
Complaints
If you have received an incorrect, damaged or defective item, please contact us at info@fightora.de.
Where possible, please include your order number and attach photos of any visible damage. Your statutory rights regarding defective goods remain fully unaffected.